Mobile Banking Frequently Asked Questions

Mobile Banking is a complimentary extension of our Online Banking service, allowing access to key functions (account balances, history and transfer) through mobile devices (a.k.a. cell phones).  Message and Data rates may apply.

Here are some Helpful Tips on the safe use of Mobile Banking.

  1. Invest in an antivirus application for your mobile device to help protect you when downloading apps or mobile content.  
  2. Never provide personal identification or banking information over your mobile device unless you initiate the contact and you know that you’re dealing directly with your bank.
  3. Never share your password, account number, PIN and answers to secret questions. Don't save this information anywhere on your phone.
  4. Never set the app, web or client-text service to automatically log you in to your bank account. If your phone is lost or stolen, someone will have free access to your money.
  5. Set the phone to require a password to power on the handset or awake it from sleep mode.
  6. Remember, your bank would never contact or text message you asking for personal or banking information. Assume any unsolicited text request is fraudulent. Giving this information places your finances and privacy at risk.
  7. Immediately tell your mobile operator and your bank if you lose your phone.


Enrollment Quick Reference

  • Go to Services>Mobile Banking
  • Click on Enroll
  • Accept Terms and Conditions
  • Select your services (Text Messaging, Mobile Browser, Downloadable Application).
  • Account Selection and Configuration:  select your time zone, select which accounts you want to access using Mobile Banking, assign nicknames for text messaging.
  • Enter your mobile phone number
  • You will receive a text message with an activation code.  Enter the activation code. 
  • Text Message Banking:  Expect to receive a text message with your mobile banking short code and texting comma.  Text "HELP" to 69598 for help or "STOP" to 69598 to cancel.  Message and Data rates may apply.
  • Mobile Browser Banking:  Expect to receive a text message with a link to the mobile banking site.  Click and bookmark the mobile banking site's unique link. 
  • Downloadable Application:  Expect to receive a text message with a link to download the application.  Click the link and follow the instructions on your phone's screen.   Once the app is downloaded, you will receive another text to open the app for the first time.
  • To change any of your Mobile Banking settings or services, login to Online Banking and go to Services>Mobile Banking>Manage Devices. 

DMB Locations


Main Bank
321 North Main St.
(608) 846-3711
(800) 915-3711
Census Tract
South Main Branch
815 South Main St.
Census Tract